Refund Policy

Last updated: June 2026

We want you to love your everyday essentials. If something isn't right, we're here to sort it out. This policy sits alongside your rights under the Australian Consumer Law, which we don't exclude.

Change of mind — 30 days

You can return most items within 30 days of delivery for a refund or exchange, provided they're unused, in original condition and packaging. Change-of-mind return shipping is at your cost.

Faulty or incorrect items

If your item is faulty, damaged, or not what you ordered, let us know within a reasonable time and we'll make it right with a replacement, repair or refund. Under the Australian Consumer Law, you're entitled to a remedy if goods fail to meet a consumer guarantee. We cover return shipping for faulty or incorrect items.

How to start a return

  1. Email hello@forfolkssake.com.au with your order number and the reason for the return.
  2. We'll reply with return instructions and an address.
  3. Once we receive and inspect your return, we'll confirm your refund or exchange.

Refunds

Approved refunds are made to your original payment method, usually within 5–10 business days of us receiving your return. Original shipping charges are non-refundable except where an item is faulty or incorrect.

Exchanges

Happy to swap for a different size or product where stock allows — just mention it when you contact us.

Sale items & exclusions

For hygiene reasons, some items (such as opened personal-care products) can't be returned unless faulty. Any sale-item exceptions will be noted on the product page.

Contact

For Folks' Sake — Australia · hello@forfolkssake.com.au